Help Center
Find quick answers to the most common questions
๐ฆ Order Tracking
Track your parcel using your tracking number.
๐ Shipping & Delivery
Learn about delivery times and carriers.
โฉ๏ธ Returns & Refunds
Read the rules and start your return.
๐ก Warranty
Information about product guarantee.
General Questions
How long does order processing take?
Orders are processed within 5โ7 business days. Shipping times depend on your location and courier availability.
How do I contact customer support?
You can reach us via email at vroompartsshop@gmail.com or phone +353 (85) 222 5000.
Shipping Questions
Which couriers do you use?
We ship with GLS, AnPost, and occasionally DPD.
Do you ship internationally?
Yes โ we ship to most EU countries.
My parcel is delayed. What should I do?
If your tracking hasn't updated for 48 hours, contact us and we will investigate with the courier.
Returns & Product Issues
Can I return an item?
Yes โ returns are accepted within 14 days if the item meets the return criteria.
What if the item arrives damaged?
Email us immediately with photos of the damage. We will assist you with replacement or refund.
Which items are non-returnable?
Electrical parts, liquids, used or modified parts.